Frequently asked questions & step-by-step how to's

We've put together the ultimate resource for everything that you need to know to master Cloudstream's user interface.

FAQS

 

When you are in demo mode and you navigate to Manage & Create, you will see a green heading, Demo Mode - Click to Upgrade.  Click the link and you will be taken to the Choose your Plan Page.  From this list select your desired plan level(s)  and click Continue.   You can change your plan at any time by going to Account Summary and selecting Change Plan.

Ordering a new device is easy, here's how:

  1. In the Main Navigation select Equipment
  2. Select the Add to Cart button
  3. In the Shopping Cart you can add as many devices as you'd like to order
  4. Click the Proceed to Checkout button and follow the steps to complete your purchase

You can add as many players as you’d like to your account.  Here's how:  

  1. Log into your account.
  2. Click Activate Device at the top of the navigation bar.
  3. On the Device Activation Page enter the Registration code from the bottom of the player and enter a name to identify the player.
  4. Enter the Region and Time Zone that the device is located in.
  5. Click the Activate Device Button.
  6. Follow the steps to complete checkout. Note: Checkout must be completed for the device to be activated.
  7. Upon completion of these steps, the new device will appear in Manage & CreateDevices in the Players list.

You can add one player or thousands of players to your account.  To more easily manage a large number of players you can create groups of players and assign productions, background music stations, storecasting productions and schedules to player groups that you create.

If you plan on using streaming background music or want to update your on-hold audio directly over the web, you must have a network connection.  If you are only going to be using on-hold audio, you can use the player in Offline USB Mode.  In offline USB Mode, you can update the player using a USB flash drive.

Changing your service levels is easy, here's how:

  1. Log into your account
  2. In the Account Summary box select See More Details
  3. Click the Change Service Plan button on the bottom left
  4. In the Choose Your Plan window select your new service plan and click the Continue button
  5. In the Confirm Your Plan Choices window click the Save Changes button
  6. Follow the Shopping Cart instructions to check out

The best way to end billing on your account is to change the service level to On-Hold Basic.  Accounts that are On-Hold Basic are not billed.  You can continue to use your device for On-Hold Audio in basic mode...this is free.

Here's how to change your account to the Free On-Hold Basic setting:

  1. Log into your account
  2. Go to My Account
  3. Select Account Summary
  4. Click the Change Service Plan button
  5. Select On-Hold Basic and No Music Service
  6. Click Continue
  7. In the Confirm Your Plan Choices window click the Save Changes button
  8. The Account Summary window will show your updated Account Summary and the $00.00 charges going foward

Once this is selected, no future charges will be billed to you.  You can always change your service plan back to a paid service at any time in the future if desired.

Updating your payment information is easy, here's how:

  1. Log into your account
  2. In the Payment Info box click Edit
  3. Enter your new payment info and click Update Card

Your payment information will be updated and all future charges will be billed to the new card that you have entered.

 

Whether you're assigning an Message On-Hold Production, a Cloudstream Station, or a Storecasting Production to a device, the steps are the same.  In this example we will assign a Message On-Hold Production to a device.  Here’s how:

  1. From the Main Navigation select Manage & Create.
  2. Select the green Devices icon on the far left.
  3. Select the device or group you would like to update.
  4. Select the Message On-Hold tab.
  5. In the Productions column click the arrow to see the productions nested in the folder. A Sample Production has been included for you to test.
  6. Select a production and drag it into the white “Drag Production Here” area directly below the tab.
  7. In the Device Info area, click Save and the production will be pushed to the device or group.

Whether creating content for message on-hold or storecasting, the steps are basicly the same..  Creating a production is simple....Here are the steps to create a basic message on hold production:  

  1. Select Manage & Create from the main navigation.
  2. Click on the Productions icon in the left of the screen (make sure that the Message On-Hold tab is chosen)
  3. In the Production Controls at the top of the window, name your production and add a description if you’d like.
  4. In the left column marked Music, choose your background music for the production. Choose from 6 basic music tracks or With the On-Hold Premium Option, you can choose from over a hundred different music tracks. You can preview music tracks by clicking on the play button. Select as many music tracks as you like and drag the to the Music Playlist area.
  5. In the right column marked Messages, choose messages for your production.  Choose from 6 basic messages or with the On-Hold Premium option you can choose for over a thousand prerecorded messages for virtually any business vertical. Within each business vertical are nested folders organized with specific content.  You can preview each message by clicking on the play button. Drag as many messages as want from any category into the Messages Playlist area. You can drag messages up and down in the playlist to reorder them.
  6. In the Production Controls area, choose the amount of time you’d like between each message, the default is set to 10 seconds. The music fade level is set at 50%, which is perfect for most productions.  
  7. In the Production Controls area, press the Play button to preview your production. If you feel the music's too loud over the message, you can increase the music fade level.
  8. In the Production Controls area, click Save to save your production.  You production is saved to the Production’s list and you can edit it again at any time by clicking on the production.  You’re production is also automatically saved into the device manager’s MOH Production list and is it available to be assigned to your player.

Here are the steps to create a Storecasting Production

  1. Choose Manage & Create from the top Nav Bar
  2. Click on the Productions icon on the left
  3. Click on the Storecasting tab in the center area
  4. In the Production Control area, give your Storecasting production and name and add a description if you’d like.
  5. From the Stations list in the left column, click the triangle to reveal the streaming music genres, click the triangle next to the genre to view all the station voices within.
  6. Select and drag a station into the Music Stations container directly to the right of the Stations list. Note- you can only choose one streaming station per Storecasting Production.
  7. In the Spots list in the right column, click the Upload Spots button.
  8. From within the popup window, create a folder in the field up top (optional) or click Next.
  9. In the next window, select Upload Media and then navigate to the area where you have your spots stored on your hard drive and select one or more .mp3 files.  the spots will begin to upload to the Cloudstream Server. Depending on the number and length of the spots selected this could take a minute.  When complete a blue Play button will be displayed next to each spot.
  10. When done, click the Close button, your uploaded spots will be place in the My Messages folder.
  11. From the My Messages folder select and drag your Storecasting spots one by one into the Spots Playlist column. You can drag spots up and down in the playlist to reorder them.
  12. In the Production Control Area, choose the amount of time you’d like between each spot, Keep the music fade level 100%.  
  13. Click Save. Your Storecasting production is saved to the Storecasting Production’s list and you can edit it again at any time by selecting it in the last.  You’re production is also automatically saved into the device manager’s Storecasting Production list and is it available to be assigned to your player.

 

Storecasting in an incredible feature of the Cloudstream Business Music service that allows you to simply and easily create your own branded radio station. With our Music+ service, you can combine our streaming music stations with your own company branding & advertising messages…we can even provide the production talent to produce your Storecasting messages for you.  You can create a Storecasting music channel using any of our over 70 streaming stations. Storecasting channels can be created buy using the Manage & Create function.  When in Manage & Create, select the Production Manager icon and then select the Storecasting tab to build your storecasting production.

Both Message On-Hold, Streaming Music and Storecasting Productions can be scheduled by date, day of the week and time of day. For this example we’ll Schedule a few Message On-Hold Productions, but you can do the same for Streaming Music or Storecasting. Here’s a brief overview of how to create a schedule.

  1. Select a player or a player group
  2. Turn on Advanced Scheduling toggle located below the blue default area
  3. Drag an MOH Production into the the area marked “Drag Production Here” to schedule.
  4. This will pop up a scheduling calendar where you can select Date, Day or The Week and Time of Day.  Make you selections here and select Save
  5. Drag and drop as many productions that you’d like to schedule to this area.
  6. When you are are done hit the Save button to save this schedule to your player.

Note: When creating a schedule, you can only schedule in the same day and not past the midnight hour.  To work around this, set two individual schedules. Example: If you want to set a schedule from 9:25 PM to 10:45 AM, set one schedule from 9:25 PM to 11:59 PM and another for 12:00 AM to 10:45 AM.

To avoid scheduling conflicts, Cloudstream gives first priority to scheduled items with specific dates. This is important to keep in mind when planning your schedules.  For example. productions scheduled to play during the month of April would take priority over the item scheduled to play on the weekends on all dates. If there are conflicting items with specified date ranges, the item with most recent start date would take priority.

Playing music in a business over speakers is considered commercial use and requires specific music licensing to be in compliance with US copyright laws. No matter if it’s a hair salon, spa, gym, coffee shop, hotel, medical office, other professional office or whatever, your business must have the proper license to play music…period. Failure to obtain the proper license for playing music in your business can result in some hefty fines.

Obtaining the right licenses to perform music in your business can be a confusing and expensive exercise. When you choose Cloudstream music, we handle all of the music licensing as part of your monthly fee…so you can tend to the business of running your business, instead of running afoul of copyright laws.  Cloudstream takes care of licensing from Asap, BMI, SESAC and Sound Exchange.

Due to licensing restrictions Cloudstream (and all other music services) require additional licensing fees for businesses where an admission, membership fee or cover charge is assessed.

Setting up your new player

Setting up your new Cloudstream Player is simple, all you need is an internet connection and power.

  1. Connect the power supply to the power jack on the back of the player and plug the power adapter into a wall outlet.
  2. Connect the ethernet cable to the back of LAN jack on the back of the player and then to an open LAN connection on your router or to any available ethernet jack on your office.
  3. If you’ll be using the Message On-Hold function of the player, connect the audio cable from the Zone 1 output on the player to the Music On-Hold input jack on your phone system.  The Zone 1 volume control can be used to adjust the audio input volume into your phone system.
  4. If you will will be using the Cloudstream Background Music function on the player, connect the audio cable from the Zone 2 output into the amplifier you use to play background music in your business.  Use the volume control on the amplifier to adjust the audio level of the music.

Now you're ready to manage your business audio using the Cloudstream web interface.

System Connection

The Cloudstream User Interface can be used with the following web browsers:

Desktop Browsers

  • Chrome (recommended)
  • Firefox
  • Safari
  • Internet Explorer (v11 or greater)

Mobile Browsers

  • iOS
  • Android

If you have an issue using Cloudstream, try clearing your browser cache. Also, please make sure that you have the most up to date version of your particular browser.

Device Manager

Device Manager Overview

The Device Manager feature allows you to push new content to your devices and view device status. To manage a player click on a device located in the Players list in the far right column.

In the interface, you will see two tabs, one for Message On-Hold and the other for Background Music.

Message On-Hold Tab

To the right of the tab, in the Productions list, you can see all of your available productions to be published to your player. To assign a new production to your player simply select it and drag and drop a production from the Productions list into the white box located directly under the tab.  Click ‘Save’ and the new production will be published to the device and will start playing in a few seconds.

Background Music tab

To the right of the tab, in the Stations list, you can see all available Stations and Storecasting Productions that can be published to your player. To assign a Station or Storecasting Production to your player simply select it and drag and drop a it into the white box located directly under the tab.  Click ‘Save’ and the new Station or Storecasting Production will be published to the device and will start playing in a few seconds.

Whether you assigning an Message On-Hold Production, a Cloudstream Station or Storecasting Production to a device, the steps are the same.  In this example we will assign a Message On-Hold Production to a device.  Here’s how:

  1. From the Main Navigation select Manage & Create
  2. Select the green Devices icon on the far left
  3. Select the Message On-Hold tab
  4. In the Productions column click the arrow to see the productions nested in the folder. A Sample Production has been included for you to test
  5. Select a production and drag it into the white “Drag Production Here” area directly below the tab
  6. In the Device Info area, click Save and the production will be pushed to the device

You can add as many players as you’d like to your account.  Here is an overview of adding one device or adding additional players to your account.

  1. Log into your account
  2. Go to Activate Device at the top of the navigation bar
  3. On the Device Activation Page enter the Registration code from the bottom of the player and enter a name for to identify this player.
  4. Enter a Region and Time Zone that the device is located in.
  5. Click Activate Device Button
  6. Follow the steps to choose a service plan for the device and to checkout
  7. Upon completion of these steps, the new device will appear in Manage & Create > Devices in the Players list.

As you add more players to your account, you may find it helpful to be able to organize them into folders so that all the devices in the group can be managed together.  In this brief overview we’ll show you how to create folders to group manage your players.

  1. From the main navigation Menu ,select Manage & Create
  2. Select the Devices icon in the far left
  3. In the Players list (located on the far right column), Click on the 3 lined icon, next to the player in the list,  pull down and select Management
  4. In the Folder Management popup window, add a folder name and select Create. You can rename or delete the folder at any time by clicking on the 3 lined icon next to the folder.
  5. Click the Close button
  6. In the Players List, click the 3 lined icon next to another player and select assign to folder.
  7. In the Folder Management popup, select the radio button next to the folder that you have just created. Click Save and the player is added to the new folder.  You can reassign the player at any time by clicking the the 3 lined icon next to it and choosing one of the options from the pulldown list.
  8. Select the 3 lined icon next to the Player group and select Manage Group from the list.
  9. Drag a Music On-Hold Production from the MOH Productions list to the blue default area. You can also select the Background Music Tab to assign a music stream or Storecasting Production to the group as well.
  10. Click Save button and the update will be saved to all players in this group.
  11. A Group Publish Report will popup and show you the players that were successfully updated.

This same process will work to group manage Streaming Background Music and Storecasting.

 

On-Hold Audio, Streaming Music and Storecasting Productions can be scheduled by date, day of the week and time of day. For this example we’ll Schedule a few Message On-Hold Productions, but you can do the same for Streaming Music or Storecasting. Here’s a brief overview of how to create a schedule.

  1. From the main navigation select Manage & Create
  2. Select the green Devices icon from the left
  3. Select a player or a player group
  4. Turn on Advanced Scheduling toggle located below the blue default area (make sure that you have assigned a default Music On-Hold production to this area)
  5. Drag an MOH Production into the the area marked “Drag Production Here” to schedule.
  6. This will pop up a scheduling calendar where you can select Date, Day or The Week and Time of Day.  Make you selections here and select Save
  7. Drag and drop as many productions that you’d like to schedule to this area.
  8. When you are are done hit the Save button to save this schedule to your player.

To avoid scheduling conflicts, Cloudstream gives first priority to scheduled items with specific dates. This is important to keep in mind when planning your schedules.  For example. productions scheduled to play during the month of April would take priority over the item scheduled to play on the weekends on all dates. If there are conflicting items with specified date ranges, the item with most recent start date would take priority.

Note: When creating a schedule, you can only schedule in the same day and not past the midnight hour.  To work around this, set two individual schedules. Example: If you want to set a schedule from 9:25 PM to 10:45 AM, set one schedule from 9:25 PM to 11:59 PM and another for 12:00 AM to 10:45 AM.

There are three different online modes of operation:

  1. Wired LAN connection - DHCP
  2. Wired LAN connection - Static IP
  3. Wifi

Changing your device’s network settings

  1. In the Device Manager select the player whose network connection that you’d like to change.
  2. Click on the SETTINGS button.
  3. From SETTINGS you can you can change your player’s mode to Wi-Fi or a LAN Static IP address or back to DHCP

Note - If the player mode shows as ONLINE the changes that you make will automatically be pushed to the player.

If your player’s mode show’s OFFLINE follow these steps to update your player’s network settings:

  1. A configuration file (PlayerConfig.cnq) will be created and saved to your computer’s Downloads folder.
  2. Copy the file to a USB Flash Drive
  3. Insert the USB Flash drive into your player’s USB port...the file with the new configurations settings will be copied to your player and your player will restart.

Wired LAN Connection - DHCP

As a default, all Cloudstream players are set to function on a wired LAN network in DHCP mode.  If you are on a wired DHCP network, all you have to do is connect your device to with the provided ethernet cable and you are ready to go.

Changing a player’s connection mode to Wi-Fi

  1. In the Device Manager select the player whose network connection that you’d like to change
  2. With your player selected, clicking on the SETTINGS button will open up the device settings popup window.
  3. In the Interface section choose Wi-Fi.
  4. Enter the name of the wireless network you wish to join along with the password for that network and then click Save. Note - The Wi-Fi settings are case sensitive, so make sure you keep that in mind when entering your Wi-Fi settings info.

If you device show’s Online, the Wi-Fi settings will be applied to the player,

If your Device mode shows Offline, a configurations file (PlayerConfig.cnq) will be saved to your downloads folder.

  1. Select the “C-N-Q” file from the Downloads folder and copy it to a USB flash drive.
  2. Insert the flash drive into the player’s USB port.  The player will restart and will have the updated Wi-Fi connection mode loaded!

Note - if the player does not gain a network connection, cycle power to the player.

Changing a player’s connection mode to Static IP

  1. In the Device Manager select the player whose network connection that you’d like to change
  2. With your player selected, clicking on the SETTINGS button will open up the device settings popup window.
  3. In the Interface section choose LAN and select Static IP.
  4. Enter the Static IP settings (IP Address, Subnet Mask, Default Gateway, Primary DNS and Secondary DNS (optional)
  5. If you device show’s Online, the Static IP settings will be applied to the player,

If your Device mode shows Offline, a configurations file (PlayerConfig.cnq) will be saved to your downloads folder.

  1. Select the “C-N-Q” file from the Downloads folder and copy it to a USB flash drive.
  2. Insert the flash drive into the player’s USB port.  The player will restart and will have the updated Wi-Fi connection mode loaded!

Note - if the player does not gain a network connection, cycle power to the player.

Cloudstream devices can operate without a network connection in USB Mode.  When in USB mode you can create a production an On-Hold Audio production with the Production Manager, save it to your computer and transfer it to the device via a USB flash drive. Note: Background Music streaming requires an internet connection and is not supported in Offline-USB mode

Changing the device to USB mode:

  1. Select Manage & Create from the main navigation
  2. In the device manager, select the device
  3. Click Settings and choose Offline-USB
  4. Select Save. A configuration file will be saved to your downloads folder.  
  5. Select the “C-N-Q” file from the Downloads folder and copy it to a USB flash drive.
  6. Insert the flash drive into the player’s USB port.  The player will restart and will have the updated Offline-USB connection mode loaded!

To load an on-hold audio production to a device in Offline USB mode, see Updating a production via USB

 

Production Manager

The Production Manger is your resource fro creating On-Hold Audio and Storecasting productions.  Productions that you create here are available in the Device Manager to be assigned to your player or groups of players.  

In the interface, you will see two tabs, one for Message On-Hold and the other for Storecasting. The content in these tabs is very similar, on the left you have your music selections and on the right your have your messages (spots).  Simply drag them into the playlist areas and save...it's that simple!

Explore the other subject in the Production Manager How To's to get all the details on creating awesome professional quality productions!

Creating a production is simple....Here are the steps to create a message on hold production:  

  1. Select Manage & Create from the top navigation bar.
  2. Click on the Productions icon on the left of the screen (make sure that the Message On-Hold tab is chosen)
  3. In the Production Controls at the top of the window, name your production and add a description if you’d like.
  4. In the left column marked Music, choose your background music for the production. Choose from 6 basic music tracks or with the On-Hold Premium option, you can choose from over a hundred different music tracks. You can preview music tracks by clicking on the play button next to the track. Select as many music tracks as you like and drag the to the Music Playlist area.
  5. In the right column marked Messages, choose messages for your production.  Choose from 6 basic messages or with the On-Hold Premium option you can choose for over a thousand prerecorded messages on various topics and industries. Any custom messages you might have will appear in the My Messages folder. You can preview each message by clicking on the play button next to the message. Drag as many messages as want from any category into the Messages Playlist area. You can drag messages up and down in the playlist to reorder them.
  6. In the Production Controls area, choose the amount of time you’d like only music to play between messages, the default is set to 10 seconds. The music fade level is set at 50%, which is perfect for most on-hold productions. This means that the music will fade down to 50% volume each time a message plays, and then fade back up to 100% after the message is played. 
  7. In the Production Controls area, press the Play button to preview your production. If you feel the music is too loud over the message, you can increase the music fade level.
  8. In the Production Controls area, click Save to save your production.  Your production is saved to the Production’s list and you can edit it again at any time by clicking on the production.  Your production is also automatically saved into the Device Manager’s MOH Production list and it is available to be assigned to your players.

Here are the steps to create a Storecasting Production

  1. Choose Manage & Create from the top Nav Bar
  2. Click on the Productions icon on the left
  3. Click on the Storecasting tab in the center area
  4. In the Production Control area, give your Storecasting production and name and add a description if you’d like.
  5. From the Stations list in the left column, click the triangle to reveal the streaming music genres, click the triangle next to the genre to view all the station voices within.
  6. Select and drag a station into the Music Stations container directly to the right of the Stations list. Note- you can only choose one streaming station per Storecasting Production.
  7. In the Spots list in the right column, click the Upload Spots button.
  8. From within the popup window, create a folder in the field up top (optional) or click Next.
  9. In the next window, select Upload Media and then navigate to the area where you have your spots stored on your hard drive and select one or more .mp3 files.  the spots will begin to upload to the Cloudstream Server. Depending on the number and length of the spots selected this could take a minute.  When complete a blue Play button will be displayed next to each spot.
  10. When done, click the Close button, your uploaded spots will be place in the My Messages folder.
  11. From the My Messages folder select and drag your Storecasting spots one by one into the Spots Playlist column. You can drag spots up and down in the playlist to reorder them.
  12. In the Production Control Area, choose the amount of time you’d like between each spot, Keep the music fade level 100%.  
  13. Click Save. Your Storecasting production is saved to the Storecasting Production’s list and you can edit it again at any time by selecting it in the last.  You’re production is also automatically saved into the device manager’s Storecasting Production list and is it available to be assigned to your player.

As you create more productions, you may find it helpful to be able to organize them into folders.  In this brief overview we’ll show you how to create folders to manage your productions.

  1. Click the green Productions on the left column
  2. In the Productions List (located in the far right column), Click on the 3 barred icon, next to MOH Productions.  Pull down to select Management
  3. In the Folder Management popup window, add a folder name and select Create. You can rename or delete the folder at any time by clicking on the three barred icon next to the folder.
  4. Click the Close button
  5. In the Productions List, click the three barred icon next to a production and select Assign to Folder.
  6. In the Folder Management popup, select the radio button next to the folder that you have just created. Click Save and the production is added to the new folder.  You can reassign the production at any time by clicking the three barred icon next to it and choosing one of the options from the pulldown list. You’ll find three barred icon next to many items in the user interface, be sure to explore them and discover the powerful management options available.

Watch the Video (link) 

In addition to the ability to schedule an entire production from the Device Manager,  you can also schedule individual messages within a production in the Production Manager.  Here’s how to utilize this powerful scheduling tool.

For this example we’ll open up an existing production from the Productions List to add scheduling to one of the message.

  1. Select a Message. Click the 3 bar icon next to the message and select Schedule.
  2. From the scheduling popup you have the option to select a date range, day of the week or time of day for the message to playback. You can use these scheduling options by individually or in combination with each other. For this exercise, we’ll select Weekdays and then click Save Schedule to schedule this message to play only on Monday thru Friday.
  3. A calendar icon will appear next to the scheduled message.  You may modify the schedule at any time by clicking the three bar icon and selecting Schedule.

Another powerful feature within the Production Manager is the ability to upload your own music and messages files. It’s important to note that most all music is protected by copyrights and the music provided in the interface has had licenses paid for this purpose….so please be mindful of this and do not upload any copyrighted music here. For this exercise, we’ll be uploading a message file stored on the hard drive of this computer. You can upload music using the same method outlined below.

  1. Select Manage & Create from the Main navigation
  2. Select the green Productions icon on the left
  3. Select the Message On-Hold Tab
  4. Click Upload Messages located at the bottom of the Messages column
  5. In the Media Managment popup you can create a folder to upload the messages to or just click Next to have it load into My Messages.
  6. In this window, select the Upload Media Button
  7. Navigate your Hard Drive and find the messages you want to upload, select them and select Open.
  8. Wait for the Message to upload and when completed hit the Close button.

The uploaded messages are stored in the My Messages folder and are now available to assign to your Messages Playlist.

Note: To be able to update a production via USB, the player must be in Offline-USB mode.  To change your player to Offline USB, please see the following instructions (link)

This is a brief overview on how to assign or update a production on a device set to Offline-USB mode:

  1. In the Production Manager choose the Message On-Hold tab, create a production and save it.  
  2. Next, go to the Device Manager and select the device from the list on the far right column.
  3. With the Message On-Hold tab selected, open up the MOH Productions list on the right. Select the production you’d like to use and drag it to the default production area.
  4. Click Save and the production file will be saved to your downloads folder.
  5. Locate the file CloudStream_USB_Update.cs and copy it to a USB flash drive.
  6. Insert the flash drive into the player’s USB port to load the production to the player.  
  7. Turn the Monitor Speaker switch to Zone 1, when the new production begins to play, you can safely remove the USB Flash drive from the device.

Devices in the Offline-USB mode are able to support advanced scheduling of Message On-Hold productions and individually scheduled messages.  For more information on the scheduling features see the Advanced Scheduling section.

Custom Messages

This is a brief overview of the of the Custom Messages feature.  With the powerful tools in the Custom Messages utility, you can create a script and submit it to be read by your choice of voice actor. Here’s an overview of the Cloudstream’s Custom Messages.

  1. In the navigation select Manage & Create
  2. Select the orange Custom Messages icon on the far left.
  3. You can choose to write your own custom message from scratch or select from hundreds of script templates that we’ve created to edit. Let’s edit one on the pre-scripted message templates that are available.  
  4. In the left column under scripts click Script Templates to view the categories. Let’s select Automotive and then select Dealership and then Select General.  In this folder there are 7 message templates to choose from.  Click on each message template to view the text for these messages.
  5. Let’s choose the One Place Template to edit.  Just Click the Customize this Template button to continue.
  6. The next step is to select a voice actor to read your script.  You can filter the voice actors by gender, language and dialect.  
  7. You can preview each of the voice actors by pressing the play button next to the name.  When you found the voice actor that you like, click Select. Scripts are $35 each or $25 each when you submit 3 or more scripts using the same voice actor.
  8. In this next screen is where we can customize the Script Template that we selected. Click in the Script Title to give you script a unique name. Next, click in the yellow highlighted areas to add your company name.  You can also click anywhere in the text area to edit the text.
  9. Since your script will be read exactly as submitted, it is important to listen to your script being read back using the Preview Simulated Voice feature.  If the simulated voice trips up on any words, or if there are any unusual words in the script, double click on them to add a phonetic spelling of the word.
  10. When you are done, select Save Script.  From Folder Management Pop-up you can create a folder to save the script into. Select Save and then Click the Add to Cart button.
  11. From the screen popup you can continue to create more scripts or go the the cart. Let’s go to the cart.  In here you can see the script that you just created.  From here you can go to checkout or if you’d like create another script or even go back and edit any of the scripts that are in your cart.
  12. When you’re done, select Checkout and go through the process.  You script will be read by the voice talent that you have selected.  Once your script is read you will be notified by email and it will be available in the My Messages area of the Production Manager.

You can have custom message read by Cloudstream's professional voice actors or use your own custom messages. When you order custom messages from Cloudstream, the messages will automatically appear in the My Messages folder on the Productions tab. You will be notified by email when your custom messages are ready to use. You can also upload your own custom messages to the My Messages folder.

Messages in the My Messages folder can be added to a production just like any other message. See the other FAQ's for how to create a production.